Thank you for buying a course with us . We want to make sure that our customers have an exceptional learning experience online. As with any online purchase experience, the below are the terms and conditions that govern the Refund Policy. When you buy a course on My Chapter One you agree to our Privacy Policy, Terms of Use and the conditions covered below.
Cancellation & Refunds
We understand that you can change your mind. We know that some of our courses might not be 100% relevant to you in your current need. That is why we give you the freedom to ask for a partial refund of your course fee within 72 hours of course activation. If the cancellation requested by the customer within 24 hours of subscribing, 90% of course fee paid will be refunded. If the cancellation is done after 24 hours but before completion of 72 hours, 50% of the course fee will be deducted and balance will be refunded to your account. If the cancellation is done by the customer after 72 hours of course activation no refund will be made. Note: If the student has taken more than 3 sessions, cancellation is not possible, and no refund will be provided.
Refunds: Duplicate payment
Refund of the duplicate payment made by the customer will be processed via same source (original method of payment) within 7 to 21 working days after intimation by the customer.
Note: All refunds will be processed within 7 to 21 days of approval and validation of refund request.
i. reproduce or attempt to reproduce the Website;
ii. modify, adapt, translate or create any derivative works of the Website or attempt to do the foregoing;
iii. attempt to circumvent or disable the Website or any technology, features or measures in the Website by any means or in any manner;
iv. attempt to decompile, disassemble, reverse engineer, or otherwise attempt to derive the source code for the Website;
v. distribute, encumber, sell, rent, lease, sub-license the Website to any third party;
vi. access or use the Website/Services/products in any manner that could damage, disable, overburden or impair any of the Website’s servers or the networks connected to any of the servers on which the Website is hosted.
vii. make available any content or material that You do not have a right to make available under any law or contractual or fiduciary relationship, unless You own or control the rights thereto or have received all necessary consents for such use of the content.
viii. remove or alter any trademark, logo, copyright or other proprietary notices, legends, symbols or labels in or on the Website or used in connection of theWebsite.
ix. disrupt or interfere with the security of, or otherwise cause harm to, the Website/Services/products, materials, systems resources, or gain unauthorized access to user accounts, passwords, servers or networks connected to or accessible through the Website/Services/products or any affiliated or linked sites.
x. impersonate any person or entity, or falsely state or otherwise misrepresent Your affiliation with a person or entity.
xi. post, transmit or make available any material that contains viruses, trojan horses, worms, spyware, time bombs, cancelbots, or other computer programming routines, code, files or such other programs that may harm the Website/services, interests or rights of other users or limit the functionality of any computer software, hardware or telecommunications, or that may harvest or collect any data or personal information about other Users without their consent.
xii. give any unauthorized access or distribute or reproduce the educational content or any other content which you may access on the Website to a third party. In the event, the Company becomes aware of any Users giving unauthorized access to any third party or distributing or reproducing any educational and related content on the Website to or any third-party channel, Company’s competitors or any media house, the Company reserves the right to suspend or terminate the said User’s account with immediate effect.
i. the Indian Contract Act, 1872;
ii. the Information Technology Act, 2000 (the “IT Act”);
iii. the rules, regulations, guidelines and clarifications framed under the IT Act, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (the “SPI Rules”);
iv. the Information Technology (Intermediaries Guidelines) Rules, 2011 (the “IG Rules”); and
v. The Consumer Protection Act, 1986.
i. belongs to another person and to which You do not have any right;
ii. is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, pedophilic, libelous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating to or encouraging money laundering or gambling, or otherwise unlawful in any manner whatsoever;
iii. harms minors in any way;
iv. infringes any patent, trademark, copyright or other proprietary rights;
v. violates any law for the time being in force;
vi. deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;
vii. impersonates or defames another person in a manner which could on grounds of religion, race, place of birth, residence, language, caste or community or any other ground whatsoever hurt his religious feelings;
viii. contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource; and ix. threatens the unity, integrity, defense, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting to any other nation.
i. violating or attempting to violate the integrity or security of theWebsite;
ii. transmitting any information on or through the Website that is disruptive or competitive to the provision of the services provided by the Company;
iii. intentionally submitting on the Website any incomplete, false or inaccurate information;
iv. using any engine, software, tool, agent or other device or mechanism (such as spiders, robots, avatars or intelligent agents) to navigate or search the Website;
v. attempting to decipher, decompile, disassemble or reverse engineer any part of the Website;
vi. copying or duplicating in any manner any of the information available from the Website; and
vii. framing or hotlinking or deep linking any contents from the Website.
viii. The Company, upon obtaining knowledge by itself or having been brought to actual knowledge by an affected person in writing or through email about any such information as mentioned in clause 5.4 above, shall be entitled to disable such information that is in contravention of clause 5.4, the Company shall be entitled to preserve such information and associated records for production to governmental authorities for investigation purposes.
By subscribing to the Services provided by the Company, Subscriber/User or Parents of User/Subscriber in case of Children under eighteen years of age, hereby agree that they have no objection to the following:
“Company reserves the right to use/share the User/Subscriber/student’s video assignments/submissions, written assignments, event participation highlights/videos, and other achievements with the Company’s learning community over social media. We intend to use the above in the form of blog posts and ads to inspire a community of shared learning inside and outside the Company.”
All the intellectual property used on the Website by the Company, service providers or any third party as the case may be shall remain the property of the Company, service provider or any other third party (as applicable). You agree not to circumvent, disable or otherwise interfere with security related features of the Website or features that prevent or restrict use or copying of any materials or enforce limitations on use of the Website or the materials therein. The Service is protected to the maximum extent permitted by copyright laws, other laws, and international treaties. Content displayed on or through the Services is protected by copyright as a collective work and/or compilation, pursuant to copyrights laws. The materials on the Website or otherwise may not be modified, copied, reproduced, distributed, republished, downloaded, displayed, sold, compiled, posted or transmitted in any form or by any means, including but not limited to, electronic, mechanical, photocopying, recording or other means.
The fundamental purpose of the Website is to provide an education platform to its Users for enrolling and getting acquainted with different educational courses in order to learn about different courses offered therein. The usage of the Website and the courses and other offerings are provided for just educational purposes and that such usage is not endorsed as a substitution to the curriculum-based education provided by various educational institutions across India. The Website only provides for additional and supplemented approach to explain and clarify different concepts in an attempt to ease the understanding of its Users. The Company acknowledges that there are various means of delivering and providing for structured curriculum pedagogy and inclusion of various alternate methods in the Services/products provided on the Website does not imply endorsement of any particular method nor exclusion imply disapproval of any offerings of any educational institutions or any other establishments engaged in similar offerings. Subscription of any course or other offerings on the Website for procuring Services does not in any manner guarantee any higher grades/enhanced performance in any manner whatsoever or admission to any educational institutions in India or other countries or clearing/passing of any exams or achievement of any specified percentage of marks in any examinations whatsoever. The Company at no point provides for any warranties or representations whatsoever regarding the quality, content, completeness, or adequacy of such information and data available on the Website.
You hereby agree to indemnify and hold harmless the Company, its affiliates, officers, directors, employees, consultants, licensors, agents, and representatives from any and all third-party claims, losses, liability, damages, and/or costs(including reasonable attorney fees and costs) arising from (i) Your access to or use of the Website in any fraudulent manner, (ii) violation of the Agreement i.e. Terms of Use and Privacy Policy as agreed herein, (iii) infringement, or infringement by any other user of Your account with the Company, and (iv) infringement of any intellectual property or other right of any person or entity. The Company will notify You promptly of any such claim, loss, liability, or demand, and in addition to Your foregoing obligations, You agree to provide us with reasonable assistance, at Your expense, in defending any such claim, loss, liability, damage, or cost.
You understand that when using the Website, You may be exposed to content from a variety of sources, and that the Company is not responsible for the accuracy, usefulness, safety, or intellectual property rights of or relating to such content, and You agree and assume all liability for Your use. You hereby waive any legal or equitable rights or remedies You have or may have against the Company with respect thereto.
This policy is applicable to all persons and organizations associated with My Chapter One, referred to as My Chapter One’s Stakeholders, including:
i. Employees of My Chapter One, who maybe full-time or part-time employees, permanent or temporary employee, regular permanent employee or employed on contract
ii. Organizations and persons belonging to that organization, who may partner and/ or work with My Chapter One in any capacity, even for a limited time period or job
iii. Volunteers who may work with My Chapter One, in whichever capacity, even for a limited period of time
iv. Children enrolled as students of My Chapter One and their parents or guardians who associate with the child in the official records of My Chapter One
v. Children who may not be enrolled but are reached out through marketing or sales of the product and their parents or guardians who associate with the Child
vi. Any other person or organisations who may be officially associated with My Chapter One and its ambit of work and activity
In instances and circumstances where My Chapter One may not have required control over the person alleged of any concern under this policy, including an instance of child abuse, My Chapter One shall provide the required cooperation, assistance and support to such parent or guardian of the affected child, in approaching any external, legal mechanism including the Police and/or the Courts, though My Chapter One is itself not personally liable in such instances.
My Chapter One expects all its stakeholders falling within the scope of this policy [Part A (II)] to adhere to the following child safety code of conduct :
i. Listen to the child and, their views and opinions
ii. Have a non-judgmental attitude
iii. Treat every child with empathy and respect regardless of his/her race, colour, gender, sexuality, religion, language, heritage, religious belief, social origin, or any point that discriminated a child
iv. Use appropriate language, behaviours while interacting with the child
v. Use appropriate language, behaviours in any medium used by the organisation to communicate or engage with children
vi. Create an environment that enables children to share and express freely
viii. Keep all personal information of children, their parents and guardians confidential and secure, such information shall only be shared with authorised individuals
ix. The classes and the content, including but not limited to audio visual content is age appropriate and culturally appropriate
i. Do not develop, induce or support any emotional, online/offline physical abuse or sexual relationship with children in any way
ii. Do not use or encourage the use of alcohol, drugs, cigarettes or other intoxicating substance in any of your interaction with children
iii. Do not develop any form of relationship or arrangement with children including but not limited to financial, which could be deemed to be exploitative or abusive
iv. Do not share with or show children online/offline any inappropriate content including pornographic material or material that encourages crime, violence, racism, sexism, self-harm, suicide, or cruelty
v. Do not use language or behaviour towards children that is inappropriate, harassing, abusive, sexually provocative, demeaning, intimidating, discriminatory, or culturally insensitive
You understand and acknowledge that appropriate governmental agencies, departments or authorities (the "Tax Authority ") where your office or residence is located may require Taxes to be collected from Students on the amount paid for the Course and to be remitted to the respective Tax Authority. The laws in jurisdictions may vary, but these Taxes may be required to be collected and remitted as a percentage of the Course Fees set by My Chapter One.
If any provision of this Agreement is determined to be invalid or unenforceable in whole or in part, such invalidity or unenforceability shall attach only to such provision or part of such provision and the remaining part of such provision and all other provisions of this Agreement shall continue to be in full force and effect.
The headings and subheadings herein are included for convenience and identification only and are not intended to describe, interpret, define or limit the scope, extent or intent of this Agreement, the terms of Service or the right to use the Website by the Users contained herein or any other section or pages of the Website in any manner whatsoever.
Questions or any feedback about the Website or the Services may be directed to the Company and You may contact us at email address: info@mychapterone.com. Any feedback You provide with respect to the Application shall be deemed to be non-confidential. The Application shall be free to use such information on an unrestricted basis. Further, by submitting the feedback, You represent and warrant that (i) Your feedback does not contain confidential or proprietary information of You or of third parties; (ii) the Company is not under any obligation of confidentiality, express or implied, with respect to the feedback; (iii) the Application may have something similar to the feedback already under consideration or in development; and (iv) You are not entitled to any compensation or reimbursement of any kind from the Company for the feedback under any circumstances, unless specified.
Under no circumstances shall the Company be held responsible in any manner for any content provided by other users, even such content is offensive, hurtful or offensive. Please exercise caution while accessing the Website.
