Terms And Conditions


  1. These terms of use (the “Terms of Use”), read together with the privacy policy located at www.mychapterone.com/privacy-policy (“Privacy Policy”) constitute a legal and binding agreement (“Agreement”) between You (hereinafter referred to as “You”, or “Your” or “User(s)” and My Chapter One (the “Company”), having its registered office at Viva city, B404, kannivakkam, Guduvanchery, Chengalpattu, pincode 603202, and provides, inter alia, the terms that govern Your access and use of the Company’s website, Services and products (“Website”).
  2. These Terms of Use constitute an electronic record in accordance with the provisions of the Information Technology Act, 2000 and the Information Technology (Intermediaries guidelines)Rules, 2011 thereunder, as amended from time to time.
  3. These Terms of Use apply to all users of the Website including students and educators visiting the Website who may directly or indirectly be providing content for theWebsite. 
  4. Please read the Terms of Use and the Privacy Policy of the Company with respect to registration with us, the use of the Website, Services and products carefully before using the Website, Services or products. Any capitalized term used in this term of use and not defined herein shall have the meaning as defined in the Privacy Policy. In the event of any discrepancy between the Terms of Use and any other policies with respect to the Website or Services or products, the provisions of these Terms of Use shall prevail.
  5. By accessing or using the Site, Application or Services or by downloading or posting any content from or on the Site, via the Applications, you would be indicating that you have read, and that you understand and agree to be bound by these terms and receive our Services (“ Terms of Services” or “Terms”), whether or not you have registered with the Site and/or Application.
  6. The Website and the domain name i.e. https://www.mychapterone.com and all its content, information, material, trademarks, services marks, trade names, and trade secrets including but not limited to the software, text, images, graphics, video(s) and related tutorials, script and audio, contained in the Website are proprietary information of the Company.
  7. This Agreement does not alter in any way the terms or conditions of any other agreement You may have with us, or our subsidiaries or affiliates, for Services or otherwise. If You are using the Website on behalf of any entity, You represent and warrant that You are authorized to accept these terms on such entity's behalf, and that You agree to indemnify us for violation of this Agreement.

Refund/Return policy

Thank you for buying a course with us . We want to make sure that our customers have an exceptional learning experience online. As with any online purchase experience, the below are the terms and conditions that govern the Refund Policy. When you buy a course on My Chapter One you agree to our Privacy Policy, Terms of Use and the conditions covered below.

Cancellation & Refunds

We understand that you can change your mind. We know that some of our courses might not be 100% relevant to you in your current need. That is why we give you the freedom to ask for a partial refund of your course fee within 72 hours of course activation. If the cancellation requested by the customer within 24 hours of subscribing, 90% of course fee paid will be refunded. If the cancellation is done after 24 hours but before completion of 72 hours, 50% of the course fee will be deducted and balance will be refunded to your account. If the cancellation is done by the customer after 72 hours of course activation no refund will be made. Note: If the student has taken more than 3 sessions, cancellation is not possible, and no refund will be provided.

Refunds: Duplicate payment

Refund of the duplicate payment made by the customer will be processed via same source (original method of payment) within 7 to 21 working days after intimation by the customer.

Note: All refunds will be processed within 7 to 21 days of approval and validation of refund request.

Website Use

  1. A condition of the User’s use of and access to the Website and to the services provided by the Company (the “Services”) is the User’s acceptance of this Agreement. Any User that does not agree with any provisions of the same is required to leave this Website immediately and immediately discontinue use of all other Services.
  2. Use of Services on the Website means you are consenting to these Terms of Use.
  3. You agree not to use or launch any automated system, including without limitation, “robots,” “spiders,” or “offline readers,” that accesses the Website in a manner that sends more request messages to Company’s servers in a given period of time than a human can reasonably produce in the same period by using a conventional on-line web browser. Notwithstanding the foregoing, Company grants the operators of public search engines permission to use spiders to copy materials from the site for the sole purpose of and solely to the extent necessary for creating publicly available searchable indices of the materials, but not caches or archives of such materials. Company reserves the right to revoke these exceptions either generally or in specific cases at any time with or without providing any notice in this regard. 
  4. You agree not to collect or harvest any personally identifiable information, including account names, from the Website, nor to use the communication systems provided by the Website for any commercial solicitation purposes. You agree not to solicit, for commercial purposes, any Users of the Website with respect to User content. 
  5. The Company hereby grants You a limited, personal, revocable, non-sub licensable and nonexclusive license to access and use the Service for personal or internal business purpose through the Website. This license granted herein does not include any collection, aggregation, copying, duplication, display or derivative use of the Services nor any use of data mining, robots, spiders, or similar data gathering and extraction tools for any purpose unless otherwise set forth in this Agreement. 
  6. Any use of the Services and/or Website beyond the scope of authorized access as set forth in these Terms of Use immediately terminates any permission or license granted herein. 
  7. In addition to the above, You further acknowledge and agree that You will not: 

i. reproduce or attempt to reproduce the Website; 

ii. modify, adapt, translate or create any derivative works of the Website or attempt to do the foregoing; 

iii. attempt to circumvent or disable the Website or any technology, features or measures in the Website by any means or in any manner; 

iv. attempt to decompile, disassemble, reverse engineer, or otherwise attempt to derive the source code for the Website; 

v. distribute, encumber, sell, rent, lease, sub-license the Website to any third party; 

vi. access or use the Website/Services/products in any manner that could damage, disable, overburden or impair any of the Website’s servers or the networks connected to any of the servers on which the Website is hosted. 

vii. make available any content or material that You do not have a right to make available under any law or contractual or fiduciary relationship, unless You own or control the rights thereto or have received all necessary consents for such use of the content. 

viii. remove or alter any trademark, logo, copyright or other proprietary notices, legends, symbols or labels in or on the Website or used in connection of theWebsite. 

ix. disrupt or interfere with the security of, or otherwise cause harm to, the Website/Services/products, materials, systems resources, or gain unauthorized access to user accounts, passwords, servers or networks connected to or accessible through the Website/Services/products or any affiliated or linked sites. 

x. impersonate any person or entity, or falsely state or otherwise misrepresent Your affiliation with a person or entity. 

xi. post, transmit or make available any material that contains viruses, trojan horses, worms, spyware, time bombs, cancelbots, or other computer programming routines, code, files or such other programs that may harm the Website/services, interests or rights of other users or limit the functionality of any computer software, hardware or telecommunications, or that may harvest or collect any data or personal information about other Users without their consent.

xii. give any unauthorized access or distribute or reproduce the educational content or any other content which you may access on the Website to a third party. In the event, the Company becomes aware of any Users giving unauthorized access to any third party or distributing or reproducing any educational and related content on the Website to or any third-party channel, Company’s competitors or any media house, the Company reserves the right to suspend or terminate the said User’s account with immediate effect. 

  1. This Agreement is published in compliance of, and is governed by the provisions of Indian law, including but not limited to: 

i. the Indian Contract Act, 1872;

ii. the Information Technology Act, 2000 (the “IT Act”); 

iii. the rules, regulations, guidelines and clarifications framed under the IT Act, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (the “SPI Rules”); 

iv. the Information Technology (Intermediaries Guidelines) Rules, 2011 (the “IG Rules”); and 

v. The Consumer Protection Act, 1986.

  1. Submission of information 
  1.  If You allow a third party,  access to the Services through Your account, You shall ensure that the said third party is bound by and abides by the terms of thisAgreement. 
  2. Please refer to our Privacy Policy to know more about our policy with regards to collections, storage and use of personally identifiable information provided by You. 
  3. The Company authorizes You to access the Website solely for the purpose of using the Services. 
  4. You hereby authorize the Company to (i) render the Services provided by the Company (ii) use Your submitted information to contact You, (iii) maintain a record of Your queries, visit of the Website, and/or feedback, and (iv) use all submitted information by You in a manner as it may deem necessary.
  5. By submitting content on or through the Services (your “Material”), you grant us a worldwide, non-exclusive, royalty-free license (with the right to sublicense) to use, copy, reproduce, process, adapt, modify, publish, transmit, display and distribute such Material in any and all media or distribution methods (now known or later developed) and to associate your Material with you, except as described below.You agree that others may use Your Material in the same way as any other content available through the Services. Other users of the Services may fork, tweak and repurpose your Material in accordance with these Terms. If you delete your user account your Material and name may remain available through the Services. 
  6. For certain functions of the Website’s Services, such as reviewing and tracking Your use of the Services or to provide effective Service through the Website, You may be required to provide Your name, age, mobile or phone number, and/or address; without limiting the generality of foregoing, You are required to provide accurate and complete information. 
  7. The Company may, at any time and without having to serve any prior notice to You, (i) upgrade, update, change, modify, or improve the Website or a part thereof in a manner it may deem fit, and (ii) change the contents of Terms of Use and/or the Privacy Policy. It shall be Your responsibility, in such cases, to review the terms of the Agreement from time to time. Such change shall be made on the Website and shall reflect accordingly. The Company may also alter or remove any content from the Website without notice and without liability and that the Company shall not be liable for any loss of data as may be provided by you whatsoever. Any material changes shall be highlighted on the homepage.
  8. The Company reserves the right, at its sole discretion, to suspend Your ability to use or access the Website (or a part thereof) or the Services at any time while the Company investigates complaints or alleged violations of these Agreement, or for any other reason. Further, it shall also have the ability to prohibit or restrict You from using the Website if the Company, in its opinion, feels that You are misusing the Website in any manner whatsoever. 
  9. The use of the Website is governed by the Company’s Privacy Policy which sets forth its standard practices regarding the collection, use and disclosure of personal information that it obtains about You in connection with the Services. 
  1. User Covenants 
  1. You must be 18 (eighteen) years of age to use the Services or submit any information on the Website. If You are between below 18 (eighteen) years of age, You may only use the Services under the supervision of a parent or a legal guardian who agrees to be bound by these Terms. Persons who are “competent/capable” of contracting within the meaning of the Indian Contract Act, 1872 shall be eligible to register for Company’s products or Services. Persons who are minors, un-discharged insolvents etc. are not eligible to register for our products or Services. In the event a minor utilizes the Website and the related Services, it is assumed that he/she has obtained the consent of the legal guardian or parents and such use is made available by the legal guardian or parents. The Company will not be responsible for any consequence that arises as a result of misuse of any kind of the Website or any of Company’s products or Services that may occur by virtue of any person including a minor registering for the Services/products provided. By using the products or Services You warrant that all the data provided by You is accurate and complete and the student using the Website has obtained the consent of parent/legal guardian (in case of minors). The Company reserves the right to terminate Your subscription and / or refuse to provide You with access to the products or Services if it is discovered that You are under the age of 18 (eighteen) years and the consent to use the products or Services is not made by Your parent/legal guardian or any information provided by You is inaccurate. You acknowledge that the Company does not have the responsibility to ensure that You conform to the aforesaid eligibility criteria. 
  2. You shall at all times, while using the Website comply with all applicable laws and regulations necessarily required to procure the Services from the Company and that the Company shall not be liable for any of Your unlawful acts while using the Website. 
  3. As mandated by Regulation 3(2) of the IG Rules, and to the extent of this Agreement, the Company hereby informs You that You are not permitted to host, display, upload, modify, publish, transmit, update or share any information wherever it may be required which: 

i. belongs to another person and to which You do not have any right; 

ii. is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, pedophilic, libelous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating to or encouraging money laundering or gambling, or otherwise unlawful in any manner whatsoever; 

iii. harms minors in any way; 

iv. infringes any patent, trademark, copyright or other proprietary rights; 

v. violates any law for the time being in force; 

vi. deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature; 

vii. impersonates or defames another person in a manner which could on grounds of religion, race, place of birth, residence, language, caste or community or any other ground whatsoever hurt his religious feelings; 

viii. contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource; and ix. threatens the unity, integrity, defense, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting to any other nation. 

  1. The Company shall in order to increase its reachability across India and other countries, shall provide for referral scheme programs which shall allow its Users to opt for the scheme andavail such benefits as may be offered by the Company. Since it shall be an optional selective policy of the Company, the decision of the Company shall be final at all times and the same shall not be either disputed or challenged. It should be noted with abundant caution that no User, any partner on boarding or intending to work with the Company or other stakeholder shall do business with the Company in anticipation of such referral benefits. Company shall not be held responsible if some User, student or any customer does business with the objective of getting referral benefits as in when paid by the Company which shall be entirely dependent on Company’s own discretion based on internal parameters and various demographic and economic factors. 
  2. You are also prohibited from: 

i. violating or attempting to violate the integrity or security of theWebsite; 

ii. transmitting any information on or through the Website that is disruptive or competitive to the provision of the services provided by the Company; 

iii. intentionally submitting on the Website any incomplete, false or inaccurate information; 

iv. using any engine, software, tool, agent or other device or mechanism (such as spiders, robots, avatars or intelligent agents) to navigate or search the Website; 

v. attempting to decipher, decompile, disassemble or reverse engineer any part of the Website; 

vi. copying or duplicating in any manner any of the information available from the Website; and 

vii. framing or hotlinking or deep linking any contents from the Website. 

viii. The Company, upon obtaining knowledge by itself or having been brought to actual knowledge by an affected person in writing or through email about any such information as mentioned in clause 5.4 above, shall be entitled to disable such information that is in contravention of clause 5.4, the Company shall be entitled to preserve such information and associated records for production to governmental authorities for investigation purposes.

  1. No Objection

By subscribing to the Services provided by the Company, Subscriber/User or Parents of User/Subscriber in case of Children under eighteen years of age, hereby agree that they have no objection to the following: 

Company reserves the right to use/share the User/Subscriber/student’s video assignments/submissions, written assignments, event participation highlights/videos, and other achievements with the Company’s learning community over social media. We intend to use the above in the form of blog posts and ads to inspire a community of shared learning inside and outside the Company.” 

  1. Intellectual property rights 

All the intellectual property used on the Website by the Company, service providers or any third party as the case may be shall remain the property of the Company, service provider or any other third party (as applicable). You agree not to circumvent, disable or otherwise interfere with security related features of the Website or features that prevent or restrict use or copying of any materials or enforce limitations on use of the Website or the materials therein. The Service is protected to the maximum extent permitted by copyright laws, other laws, and international treaties. Content displayed on or through the Services is protected by copyright as a collective work and/or compilation, pursuant to copyrights laws. The materials on the Website or otherwise may not be modified, copied, reproduced, distributed, republished, downloaded, displayed, sold, compiled, posted or transmitted in any form or by any means, including but not limited to, electronic, mechanical, photocopying, recording or other means. 

  1. Liability 
  1. The Company does not provide or make any representation, warranty or guarantee, express or implied about the Website or the Service. 
  2. The Company shall not be liable for any damages whatsoever, including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the inability to use or performance of the Website or the Services. This shall extend to the loss suffered by You due to delay or inability to use or access the Website or the Services. 
  3. The Company shall not be responsible or liable in any manner to You for any losses, damage, injuries or expenses incurred as a result of the use of the Website in any manner.
  4. It is agreed and acknowledged by You that to the fullest extent permitted by law, in no event shall the Company, its officers, directors, employees, or agents, be liable to you for any direct, indirect, incidental, special, punitive, losses or expenses or consequential damages whatsoever resulting from any (i) errors, mistakes, or inaccuracies of user content or any other content available on the Website, (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to and use of our Website, (iii) any unauthorized access to or use of our secure servers and/or any and all personal information and/or financial information stored therein, (iv) any interruption or cessation of transmission to or from the Website, (iv) any bugs, viruses, trojan horses, or the like, which may be transmitted to or through our Website by any third party, and/or (v) any errors or omissions in any user content or any other content or for any loss or damage of any kind incurred as a result of your use of any content posted, emailed, transmitted, or otherwise made available via the Website, whether based on warranty, contract, tort, or any other legal theory, and whether or not the Company is advised of the possibility of such damages. 
  5. We understand that, in some jurisdictions, warranties, disclaimers and conditions may apply that cannot be legally excluded, if that is true in your jurisdiction, then to the extent permitted by law, the Company limits its liability for any claims under those warranties or conditions to supplying you the Services through the Website. 
  6. It is agreed and acknowledged by You that the Company shall not be liable for user content or the defamatory, offensive, or illegal conduct of any third party and that the risk of harm or damage from the foregoing rests entirely with You
  1. Use of Website 

The fundamental purpose of the Website is to provide an education platform to its Users for enrolling and getting acquainted with different educational courses in order to learn about different courses offered therein. The usage of the Website and the courses and other offerings are provided for just educational purposes and that such usage is not endorsed as a substitution to the curriculum-based education provided by various educational institutions across India. The Website only provides for additional and supplemented approach to explain and clarify different concepts in an attempt to ease the understanding of its Users. The Company acknowledges that there are various means of delivering and providing for structured curriculum pedagogy and inclusion of various alternate methods in the Services/products provided on the Website does not imply endorsement of any particular method nor exclusion imply disapproval of any offerings of any educational institutions or any other establishments engaged in similar offerings. Subscription of any course or other offerings on the Website for procuring Services does not in any manner guarantee any higher grades/enhanced performance in any manner whatsoever or admission to any educational institutions in India or other countries or clearing/passing of any exams or achievement of any specified percentage of marks in any examinations whatsoever. The Company at no point provides for any warranties or representations whatsoever regarding the quality, content, completeness, or adequacy of such information and data available on the Website. 

  1. Indemnity 

You hereby agree to indemnify and hold harmless the Company, its affiliates, officers, directors, employees, consultants, licensors, agents, and representatives from any and all third-party claims, losses, liability, damages, and/or costs(including reasonable attorney fees and costs) arising from (i) Your access to or use of the Website in any fraudulent manner, (ii) violation of the Agreement i.e. Terms of Use and Privacy Policy as agreed herein, (iii) infringement, or infringement by any other user of Your account with the Company, and (iv) infringement of any intellectual property or other right of any person or entity. The Company will notify You promptly of any such claim, loss, liability, or demand, and in addition to Your foregoing obligations, You agree to provide us with reasonable assistance, at Your expense, in defending any such claim, loss, liability, damage, or cost.

  1. User Submissions 

You understand that when using the Website, You may be exposed to content from a variety of sources, and that the Company is not responsible for the accuracy, usefulness, safety, or intellectual property rights of or relating to such content, and You agree and assume all liability for Your use. You hereby waive any legal or equitable rights or remedies You have or may have against the Company with respect thereto. 

  1. Child Safety Policy

This policy is applicable to all persons and organizations associated with My Chapter One, referred to as My Chapter One’s Stakeholders, including:

i. Employees of My Chapter One, who maybe full-time or part-time employees, permanent or temporary employee, regular permanent employee or employed on contract

ii. Organizations and persons belonging to that organization, who may partner and/ or work with My Chapter One in any capacity, even for a limited time period or job

iii. Volunteers who may work with My Chapter One, in whichever capacity, even for a limited period of time

iv. Children enrolled as students of My Chapter One and their parents or guardians who associate with the child in the official records of My Chapter One

v. Children who may not be enrolled but are reached out through marketing or sales of the product and their parents or guardians who associate with the Child

vi. Any other person or organisations who may be officially associated with My Chapter One and its ambit of work and activity

In instances and circumstances where My Chapter One may not have required control over the person alleged of any concern under this policy, including an instance of child abuse, My Chapter One shall provide the required cooperation, assistance and support to such parent or guardian of the affected child, in approaching any external, legal mechanism including the Police and/or the Courts, though My Chapter One is itself not personally liable in such instances.

My Chapter One expects all its stakeholders falling within the scope of this policy [Part A (II)] to adhere to the following child safety code of conduct :

  1. Expected Behaviour and Actions

i. Listen to the child and, their views and opinions

ii. Have a non-judgmental attitude

iii. Treat every child with empathy and respect regardless of his/her race, colour, gender, sexuality, religion, language, heritage, religious belief, social origin, or any point that discriminated a child

iv. Use appropriate language, behaviours while interacting with the child

v. Use appropriate language, behaviours in any medium used by the organisation to communicate or engage with children

vi. Create an environment that enables children to share and express freely

viii. Keep all personal information of children, their parents and guardians confidential and secure, such information shall only be shared with authorised individuals

ix. The classes and the content, including but not limited to audio visual content is age appropriate and culturally appropriate

  1. Prohibited Behaviours and Actions

i. Do not develop, induce or support any emotional, online/offline physical abuse or sexual relationship with children in any way

ii. Do not use or encourage the use of alcohol, drugs, cigarettes or other intoxicating substance in any of your interaction with children

iii. Do not develop any form of relationship or arrangement with children including but not limited to financial, which could be deemed to be exploitative or abusive

iv. Do not share with or show children online/offline any inappropriate content including pornographic material or material that encourages crime, violence, racism, sexism, self-harm, suicide, or cruelty

v. Do not use language or behaviour towards children that is inappropriate, harassing, abusive, sexually provocative, demeaning, intimidating, discriminatory, or culturally insensitive

  1. Taxes

You understand and acknowledge that appropriate governmental agencies, departments or authorities (the "Tax Authority ") where your office or residence is located may require Taxes to be collected from Students on the amount paid for the Course and to be remitted to the respective Tax Authority. The laws in jurisdictions may vary, but these Taxes may be required to be collected and remitted as a percentage of the Course Fees set by My Chapter One.

  1. Severability 

If any provision of this Agreement is determined to be invalid or unenforceable in whole or in part, such invalidity or unenforceability shall attach only to such provision or part of such provision and the remaining part of such provision and all other provisions of this Agreement shall continue to be in full force and effect. 

  1. Term and Termination 
  1. This Agreement will remain in full force and effect while You use the Website in any form or capacity. 
  2. The Company reserves the right to terminate Your access to the Website and this Agreement in the event of breach of any terms contained in this Agreement, misrepresentation of information, any unlawful activity or is unable to verify or authenticate any information that You submit to the Company through the Website. 
  3. Clauses under the headings Covenants, Liability, Indemnity, Intellectual Property, Dispute Resolution, and Notices shall continue and survive the termination of this Agreement.
  4. Headings 

The headings and subheadings herein are included for convenience and identification only and are not intended to describe, interpret, define or limit the scope, extent or intent of this Agreement, the terms of Service or the right to use the Website by the Users contained herein or any other section or pages of the Website in any manner whatsoever. 

  1. Disclaimer 
  1. The Website is provided to You on an “As Is” basis. The Company hereby disclaims all representation(s) and/or warranty(ies), either express or implied, including without limitation, warranties of fitness for particular purpose, title, non-infringement. In addition, thereto the Company makes no representations, warranties or guarantees that: 
  2. this Website shall be free from any error, loss, destruction, damage, corruption, attack, viruses, interference, hacking, other security intrusion, 
  3. the use or results of the use of the Website (including all of its content) is or will be accurate, reliable, current, and/or uninterrupted, 
  4. the Company disclaims any liability relating thereto.
  5. Questions and Contact Information 

Questions or any feedback about the Website or the Services may be directed to the Company and You may contact us at email address: info@mychapterone.com. Any feedback You provide with respect to the Application shall be deemed to be non-confidential. The Application shall be free to use such information on an unrestricted basis. Further, by submitting the feedback, You represent and warrant that (i) Your feedback does not contain confidential or proprietary information of You or of third parties; (ii) the Company is not under any obligation of confidentiality, express or implied, with respect to the feedback; (iii) the Application may have something similar to the feedback already under consideration or in development; and (iv) You are not entitled to any compensation or reimbursement of any kind from the Company for the feedback under any circumstances, unless specified.

Under no circumstances shall the Company be held responsible in any manner for any content provided by other users, even such content is offensive, hurtful or offensive. Please exercise caution while accessing the Website.

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